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Tenants

Why Rent From The Goldin Group?

As a prospective tenant, you want to know what kind of service you can expect when you lease from The Goldin Group. We pride ourselves on our tenant service, and consistently strive to make things easy for you.

We are always only a phone call or email away. We look forward to hearing from you.

Prior to Move In

Signing Your Lease

Thank you for renting with The Goldin Group. We are excited to have you aboard. Your lease has been prepared and is being sent to you shortly for your signatures. Prior to signing, please click the link below and watch the short video. After you have viewed the video (all tenants), please send an email to your property manager to confirm you have watched it. Once your viewing has been confirmed, we will forward the lease to your email via our electronic signature system.

Renters Insurance

Thank you for renting a home with The Goldin Group.

The Goldin Group does not require you to get renters insurance, however, we HIGHLY RECOMMEND that you do obtain it.

We have created a short video which will help you understand the benefits of obtaining renter's insurance.

If you would like a referral to insurance agents who provide renter's insurance, please call your property manager. You may also call your insurance provider for more information or a referral.

Utilities

Please see our video at the link below regarding your utilities. This is important information.

Thanks for renting with The Goldin Group.

Please click here for a list of Utility Companies and their contact information.

DeKalb County Water & Sewer Application

Scana Gas Service Easy Application

Move-In Inspection

Thanks for renting with The Goldin Group. Please watch this important video about your move-in inspection. It will help you understand the purpose of the inspection and what to inspect.

Home Ownership

The Goldin Group
Tenant Home Ownership Program

Thanks for renting a home with The Goldin Group. In an effort to create a mutually beneficial relationship between our Tenants and Landlords, we offer a unique incentive to all our Tenants. Please view a short video outlining this great program.

If you have any questions regarding our Tenant Home Ownership Program, please contact your property manager for more information.

Maintenance

Please read the frequently asked questions before making a non-emergency online maintenance request. The FAQ page is a troubleshooting page designed to avoid unnecessary maintenance calls. If a technician is sent to your property for something covered in this section, you could be charged for the maintenance call.

Frequently Asked Questions

Please be aware that maintenance of scattered-site single-family homes is not like maintenance of multi-family properties. There is no maintenance man on staff just a short walk or golf cart ride away. We hire independent contractors that are licensed and insured to work on all properties. Each and every service call from any contractor costs the owner money. Therefore it is vitally important that you follow all of the instructions below.

Emergency Maintenance:

Issues that constitute an Emergency: Anything related to the property under lease that is a threat to life, health or the property. If the situation is life threatening, please call 9-1-1 immediately and report to us after the situation is under control and the authorities are on the scene.

Some examples of severe emergencies that requires our immediate attention: fire, flood, sewage back-ups, gas odors, roof leaks, lighting strike, broken water pipes, no heat when the outside temperature is below 45 degrees, no air-conditioning when the outside temperature is over 90 degrees for more than 4 hours, a fallen tree onto the house, etc.

If you have a true emergency whether it is during normal business hours or after-hours, please call the emergency line at 855-559-5525. We always have someone covering the phone lines, and we will endeavor to respond as promptly as possible.

Issues that do not constitute an Emergency: Some examples: Refrigerator not running, locking yourself out of the house, power or natural gas off, water heater not heating water, oven not working, dishwasher not running, electrical fixture not working. While these issues are certainly inconvenient and uncomfortable, they are not emergencies. These items will be repaired during the normal business days and times and at the regular service rates. Please remember that neither Management nor the Property Owner is ever liable for any loss or damage to any of your belongings, including food, for any reason or cause whatsoever. Please ensure that you have your renter's insurance policy and contact information so that you can recover any possible personal property losses.

Do not call a contractor on your own! You are not authorized to perform or contract for any repairs on the property. If you call a contractor and incur any bill or invoice for any repair on the property, you are doing so at your own cost and without authorization. Neither Management nor the property owner will reimburse you for those costs. You must contact Management so that we can arrange for all repairs/maintenance on all systems, appliances, and the structure of the property.

Routine Maintenance:

This sort of maintenance is considered to be non-emergency, but does need our attention for repairs such as non-emergency heating and air conditioning issues, broken windows, plumbing repairs, appliance repairs, loose railings, electrical issues, etc. Please complete the online Maintenance Request and expect a response from the office staff by the next business day for an estimate of time for completion.

Please keep in mind that during the change of seasons and times of extreme heat or cold, there may be delays in obtaining professional contractors for service due to significant volume of repairs in the area.

Minor Maintenance:

For very minor items, but those that still need repair such as slow drip leaky faucets, fence repairs, garage door openers, ice makers, etc., please complete the online Maintenance Request and expect a response from the office staff by the next business day for an estimate of time for completion which could extend up to thirty (30) days depending upon the nature of the problem and contractor schedules.

Resident Damage or Abuse:

Damages caused by abuse or misuse of any component at the property will be charged to you. We will rely solely upon the service contractor to inform us as to the cause of the problem.

For example: If the HVAC Filters are not changed and the coils become clogged the cost of the HVAC Contractor will be your responsibility. It is not a defect of the HVAC system and you should expect the minimum cost to be over $200.00. If the plumbing is clogged due to items dropped in the toilet (brushes, toys, diapers, sanitary napkins or personal items), the cost of the plumber will be your responsibility. Expect the minimum cost to be a minimum of $150.00.

This is not considered a failure of the system in the property and, you should do everything you can to handle these issues yourself. Unless the contractor can prove it was not caused by you (such as roots in the system, pipe collapsed, septic tank backup due to age), then it is assumed it was caused by persons and was not a defect of the property. Clogged plumbing in the baths, laundry and kitchen is your responsibility.

Please Note the following important messages:

  • If you claim you have an emergency and we discover that one never existed, you will be charged the service cost from the contractor who responded to the call. Unnecessary calls will cost you money.
  • Do not call after hours unless a true emergency actually exists.
  • If we discover through the contractor that the problem is one of your making, then you will be charged for the entire cost of the service call from the contractor.
  • If you make an appointment with any contractor and you or a person 18 years old or older is not present when the contractor arrives, then the contractor will not enter the property and you will be charged a fee for the contractor's trip cost.

Submit a Maintenance Request

Please submit your maintenance request. Note that requests are reviewed Monday through Friday from 9:00 a.m. to 5:00 p.m., except for holidays.

In case of emergency only, please call the emergency line at 855-559-5525.

Submit a Maintenance Request

Preparing for Move Out

We are sorry to see you go but wish you the best in your future endeavors.

Please watch the short move out video. This video will help you prepare for the move out inspection of your rental home so that you will have the best opportunity for a full refund of your security deposit.

 

Please click here to review our policy regarding your security deposit refund.

Pay Your Rent Online

Did you know that you can now pay your rent online? It's fast, easy, and secure, so why wait? Below, you'll find some information on how to get started and a few reasons why so many others have already made the switch!

Don’t have an account?

It’s easy! Just let us know you want to pay your rent online and we”ll email you an account activation link. Learn more.

Get Started

Already have an account?

Click the button below to be taken to the Tenant Portal login page.


Log In

Benefits

Once you’ve signed up, you can:

  • View and pay your bills anytime (24/7)
  • View and pay your bills from anywhere (any computer with an internet connection)
  • Set up an automatic payment
  • Sign up for automatic reminder emails
  • Review your payment history

Convenience

Have you ever looked at a calendar and suddenly realized that your rent was due that day? Or worse yet, that it was due a few days ago and that it was now late? With online rent payments, these concerns are a thing of the past. Simply hop on your computer and in just a few minutes, your rent is paid! Or remove all doubt and schedule a payment in advance so your rent is paid automatically. And this is in addition to not having to write checks, address envelopes, or find/buy stamps...

Security

In a world where online financial predators seem more and more common, we understand if you have reservations about entering your bank account information online. But fear not! Your information is password protected and all transactions are both encrypted and securely transmitted.